Alice Springs, Northern Territory 0870, Australia A$92,367.9996 - A$99,397.9341

Full-time Permanent Associate

About Purple House

Our mission is to improve the lives of people with renal failure, reunite families and reduce the impact of kidney disease in our communities. We are run by Aboriginal people for Aboriginal people and work to provide culturally appropriate health, aged care and general support services in regional and remote communities, helping people to get home to country and family.

About the Role

The Case Manager monitors client needs, coordinates service provision, maintains documentation, and liaises with carers and families. As part of a client-facing team, the role requires flexibility, adaptability and resourcefulness in delivering practical support and responding to issues as they arise.

Key responsibilities

• Walk beside and be a 'Malpa' or companion for dialysis patients and their families.
• Engage in the delivery of appropriate, innovative and sustainable services for Malpa Social Support.
• Work with the Malpa team to deliver direct care services including transport, personal care, social and cultural activities.
• Advocate for patients and protect the rights of the individual, assisting them to have their voices heard in discussions regarding their health, housing, financial, family and cultural needs.
• Work as a team to ensure the daily operations, functions and responsibilities of the Malpa Social Support team are achieved.
• Communicate and work with key stakeholders internally and externally to ensure holistic quality client services are provided.
• Work collaboratively with the clinical team to ensure patients can engage in return to country trips, bush trips and short and long-term dialysis on country.
• Participate in quality audits and evaluation activities.
• Effectively utilize the client management system and comply with data collection/reporting requirements.
• General administration, reception and other tasks as required to support the activities of the organisation
• Promote a safe work environment in accordance with legislative requirements, adheres to Work Health Safety guidelines, and reports all incidents and near misses.
• Other duties as required within trained capacity and level.

About You

To be successful in this role, you will bring:

• Demonstrate a courteous and respectful manner and communicate effectively with internal and external stakeholders.
• Demonstrate cultural awareness and knowledge of cultural safety and Indigenous community control.
• Maintain confidentiality of information about patient, employees or community members.
• Work to achieve standards of best practice and promote continuous quality improvement.
• Demonstrate safe work practices and promote a safe work environment.
• You have a patient centred focus and eye on our goal of getting people home on country.
• You are known for your compassion, empathy and ability to listen.
• Your style is flexible, good humoured and resilient.
• You are a self-starter and can work autonomously, knowing when to ask for help.
• You can think on your feet to negotiate, solve problems and resolve conflict.
• You're eager to learn and collaborate with your team.
• You are passionate and ready for a challenge. (But we are all here to share the fun!)
• You can communicate with all sorts of people.
• You are culturally curious and have respect for culture and community.
• You have experience working with Aboriginal organisation(s) and awareness of the issues pertaining to the region we service.
• Certificate in IV in Community Services and/or relevant qualification and/or relevant experience.
• Demonstrated experience in the delivery of Community, Aged and/or Disability Care Services, associated programs, Industry standards and reforms.
• Demonstrated computer skills competency, including Microsoft Office software (particularly Word, Excel, and Outlook) and an ability to learn new software.
• Understanding and experience of cultural protocols, together with a willingness to work respectfully in accordance with Indigenous groups & cultures.
• Current Senior First Aid and CPR Certificate or willingness to obtain.
• 3-4 Years experience in related role.

What We Offer

• Attractive salary with 12% super plus generous salary packaging options
• Permanent full-time opportunity with up to 6 weeks annual leave
• Supportive and values-driven organisation
• Relocation support for eligible applicants
• Interstate and remote travel opportunities
• Competitive salary under the WDNWPT Aboriginal Corporation EA - Community Services Workers Level 4 classification

No Agencies Please

Applications close on 11 October 2026.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Purple House in Alice Springs is seeking a full-time Case Manager to monitor client needs, coordinate services, and maintain documentation within a supportive Aboriginal community health setting.

You will work with Malpa Social Support teams, provide transport and personal care, advocate for patients, and engage with families and external stakeholders to ensure culturally safe, high-quality care in remote communities.